Refund policy

The Little Sleeping Baby

Refund, Cancellation & Rescheduling Policy

The Total Sleep Reset  |  thelittlesleepingbaby.com.au  |  Victoria, Australia

I understand that life with little ones can be unpredictable.

This policy is designed to be as clear and fair as possible while also respecting the significant time and preparation that goes into delivering my services. Please read through this before we begin so there are no surprises along the way.

By booking The Total Sleep Reset you agree to the terms set out in this policy.

Contents

  1. Refund Policy
  2. You Are Not Eligible for a Refund If
  3. Medical Exceptions
  4. Cancellations & Rescheduling
  5. Support Period Conditions
  6. Illness Pause
  7. The 3-Month SOS Follow-Up Call
  8. Australian Consumer Law
1 Refund Policy

All payments for The Total Sleep Reset are non-refundable once work has commenced. Work is considered to have commenced as soon as your sleep assessment questionnaire has been reviewed by me — even if your initial consultation has not yet taken place.

Here is a clear breakdown of where you stand at each stage of the process:

Stage What this means Refund status
After payment — before questionnaire reviewed You have paid but I have not yet opened or reviewed your questionnaire Refund possible
After questionnaire reviewed I have reviewed your questionnaire and begun preparing for your call No refund
After initial consultation Your 30-minute discovery call has taken place No refund
After sleep plan delivered Your personalised sleep plan has been sent to you No refund
During 2-week support period Your support period is active and running No refund

If you cancel before your questionnaire has been reviewed, a refund may be issued at my discretion, less any applicable payment processing fees.

2 You Are Not Eligible for a Refund If
  • You decide the service is not the right fit after receiving your sleep plan or beginning your support period.
  • You choose not to use your WhatsApp support period, either partially or in full.
  • You do not achieve your desired results during the support period. Sleep outcomes depend significantly on your consistency and commitment to the plan.
  • Your child experiences a normal part of the sleep process such as a developmental leap, teething, or a growth spurt during your support period.
  • You do not complete your sleep assessment questionnaire within the required timeframe.
  • You miss or cancel either of your calls without providing at least 24 hours notice.
3 Medical Exceptions

I reserve the right to decline or discontinue services at any point if I believe your child's sleep difficulties may be related to an underlying medical condition that needs to be addressed before we can proceed.

In these cases I will raise my concerns with you directly, refer you to an appropriate medical professional, and a refund will be discussed on a case-by-case basis at my discretion.

4 Cancellations & Rescheduling

The Total Sleep Reset includes two video calls — your 30-minute initial consultation and your 60-minute sleep plan review call. The following applies to both:

If you need to reschedule:
  • Please give at least 24 hours notice via email to hello@thelittlesleepingbaby.com.au or via WhatsApp.
  • I will do my best to find an alternate time that works for both of us.
  • Rescheduled calls must take place within your original service window.
  • Both calls must be booked and completed within 30 days of payment.
If you cancel or miss a call without 24 hours notice:
  • The session may be forfeited and no refund will be issued for that session.
  • I will use my discretion in genuine emergency situations and will always try to be fair.
5 Support Period Conditions

Your 2-week WhatsApp support period is an integral part of The Total Sleep Reset. Please note the following:

  • Your support period begins on the date of your initial consultation, not the date your sleep plan is delivered.
  • Support runs Monday to Friday only within set check-in windows as confirmed in your welcome email.
  • Unused support days cannot be rolled over, transferred to another client, or refunded.
  • If you go more than 5 consecutive business days without making contact during your support period, your remaining support days may be forfeited. Please reach out even if things are going well — I am here for you.
6 Illness Pause

A short pause to your support period may be granted in the event of significant illness. The following applies:

A pause is granted when:
  • Your child has a confirmed fever of 38°C or above, OR
  • Your child has been seen by a doctor and advised to rest.
Conditions of the pause:
  • You must notify me as soon as possible when the illness begins.
  • The pause is a maximum of 3 days from the date I am notified.
  • After 3 days your support period resumes automatically, regardless of whether your child has fully recovered. I will adjust the plan with you as needed.
  • A maximum of one illness pause is permitted per 2-week support period.
  • Extensions beyond 3 days are assessed at my discretion on a case-by-case basis.
  • Minor symptoms such as a runny nose, mild teething, or a slight cough do not qualify for a pause. I will support you through these within your regular support period.
7 The 3-Month SOS Follow-Up Call
  • Your 3-month SOS call is included in The Total Sleep Reset and is redeemable any time within 3 calendar months of your wrap-up email.
  • It expires after 3 months and cannot be extended, refunded, or transferred under any circumstances.
  • It must be booked via the scheduling link provided in your wrap-up email.
  • Missed or cancelled SOS calls with less than 24 hours notice may be forfeited.
8 Australian Consumer Law

Nothing in this policy overrides your rights under the Australian Consumer Law. Where a major failure of service occurs on my end, I will provide an appropriate remedy including a refund, replacement, or alternative service where applicable.

This policy is governed by the laws of Victoria, Australia.

Questions about this policy?

If anything in this policy is unclear or you have a concern, please get in touch before we begin. I would much rather clear something up at the start than have it become an issue down the track.

Email: hello@thelittlesleepingbaby.com.au

Website: thelittlesleepingbaby.com.au